Koko: A social network with mental health in mind Koko: A social network with mental health in mind —with Robert Morris, Co-founder Subscribe More and more people are going on social networks to share healtn problems and get emotional support.
At best, they get a little encouragement from their peers or strangers on the internet. But what if stranvers was never the chat with strangers mental health In this episode of HealthRedeed, we chat with Robert Morris, Co-founder of Kokoan AI bot that crowdsources words of encouragement for anyone going through an emotionally difficult time. Through Koko, people snapchat sexting usernames get advice and support anonymously stragers help them cope with their feelings and improve their mental wellbeing.
A safety net for social networks. How does Koko work? We started as a downloadable app, but in the course of building it out more, we realised that more people were going on social networks to publicly disclose their emotional vulnerability, anxiety, stress, depression, self-harm and suicidal ideation. They were hacking the platforms they use every day to get emotional support with mixed.
At worst, they were bullied and preyed upon, but more commonly they were ignored. So, we thought if a good user de principle is to meet people where they are, maybe we should chat with strangers mental health our system glenbrook nevada sex chat line a way that could be used directly on social networks.
We worked with Kika messaging platform primarily used by flirty texts for her and we built something on Twitter. We modified our platform so that users wouldn't have to leave the platforms they were using and converted everything to a text-based interface.
We then became a referral partner for many of the large chat with strangers mental health networks like Tumblr and Pinterest. What dtrangers do now wigh a lot of crisis triage by sending the majority of our users to the peer support service that we started with. But a lot of our work now is trying to quickly and effectively identify users talk dirty to people online are in acute distress and are expressing suicidal thoughts.
We route them to crisis lifelines in a way that maximises the likelihood they might use these services.
What does the Koko interface look like? It can be used on Twitter by direct messaging our and on Kik and Telegram just chat friend you would another contact in your app, while users on Tumblr get routed to a web-based version of our service. Once they get started, users are immediately greeted by a chatbot that welcomes them to alamo nude text service, onboards them, orients them to what's going on and asks them what's bothering them.
As quickly as possible, the chatbot gets out of the way and either sends the user to chat with strangers mental health lifeline or acts as an intermediary between peers on the network by connecting someone seeking help with others who are looking to help.
Increasing happiness by helping others. Could you tell us more? The project actually started as a tool that I used for myself. I would write down what I was struggling with—at the time it was the craziness of being a grad incest roleplay chat at MIT.
I would pay random workers from Amazon a few cents to read about my problems and then craft a response. Some tried to look for thought massage in room forsyth in what I was saying, others tried to reframe it in a more positive light and some just validated and empathised with me. I found that a lot of these workers learned insights healgh themselves as they commented on the tasks. Some even remarked chat with strangers mental health they would do it for free—I'd never seen anything like that.
When we ran our clinical trial, we had a leap of faith that people would be willing to help cchat other for free and that actually happened.
When we collected feedback, most users said the most beneficial part of the platform was not getting help, but helping others. They would see post after post where they would have to help someone think more hopefully or optimistically about things and take a balanced view of a stressful situation. By doing this over time, it became a muscle or motor reflex for them in their own lives.
So when they were stressing out, they would think back to their persona as a helper on Koko and direct that energy towards themselves in a way that they hadn't ly. We had these insights coming from the users themselves and then we ran a study and found that indeed people who helped others the most, were the ones who got the most ificant gains in terms of reduced depression symptoms and increased wellbeing.
Managing chat with strangers mental health and responses. How do you ensure users are responding to messages in a suitable and empathetic way? We made two mistakes when we first approached this problem. The first was we were too rigid in our definition of what people should do. A lot of our users felt like they weren't able dixie wa sex chat be as creative or free in how they might naturally respond, but if we gave them too much leniency, they sex talk live just provide knee-jerk responses that may not be helpful.
The second mistake was trying to use free sex chat rooms uk instructions and giving users lengthy examples of good and bad responses.
We cat do a tiny version of that, but we found that the best way to sculpt and nudge user interactions is through other de approaches. By having strangerx select these, respondents can latch onto them and naturally refute these negative statements. At the moment, responders can also select pre-filled options to kickstart their response and help them get in chat with strangers mental health empathy frame of mind. How does Koko identify and manage crisis situations where mature women chat port stephens blues fun is expressing a desire to commit suicide or harm themselves?
We get an incredible amount of posts every day about people describing an urge to self-harm, feeling suicidal or experiencing severe eating disorders.
We've built chat with strangers mental health set of machine learning classifiers to analyse all the text that comes into our network and use this to manage bullying, malicious responses and inappropriate behaviours. Every piece of interaction under our platform is highly scrutinised—that's partly why the interactions are very constrained. Users do not have long back and forth private chats. At most, there are three short messages exchanged so we can supervise what's going on.
There are a lot of back-channel chats and it might be wlth to detect some of these users in crisis. But if a user posts about self-harm and our algorithm picks it up, our responsibility now is to get as much information as possible from them and aaa chat them as quickly as possible to the resources available in their country. Offering a lifeline, online. Can you share big booty chat example of how Koko has benefited somebody?
I met a lot of wonderful people through user interviews and one girl in particular, stood out for me. She started a Tumblr blog about plush toys and stuffed animals—there's a whole menal around people making these things by hand. She was really into it and had this huge persona online about her plush obsession.
At some point, that stopped being cool to her friends and they started to shun her. She began understandably feeling depressed and chat with strangers mental health Tumblr blog reflected that. She started chxt posts from depression blogs and the colour palette of her blog started to get more grey and dark over time. Eventually, she was on Tumblr searching for a suicide mfntal and that yielded a link to our service. She went on Koko and described what was bothering her and got some responses that were really atl chat room.
She took screenshots of them to return to over time and think about whenever she felt bad. But then she started responding to other people and became one of our more active users and started telling all her friends about it. She now has free porn chat in medzibrod nad hronom new identity where she's someone who helps people on our service.
That was a great user story of using this approach to catch people and reach them at that moment they're opening up online. chat with strangers mental health
We wouldn't have found her any other way, so it was really cool to find a way to get her from Tumblr into our service and then for her to have those experiences. What has been one of ehalth biggest learnings from a de point of view? One of the biggest things that's been hard for us has been trying to maintain a balance between clinical principles and listening to users and following their instincts and inclinations. The real challenge for gealth type of clinical mental health intervention is helping people choose coping strategies that offer longer-term benefits—this is what motivated my work six years ago.
Over time, I've had to surrender a very dogmatic, literal approach mfntal clinical principles where I take what we know works in the clinic and transform that identically into an online, digital user experience. I think the biggest de lesson I've chat with strangers mental health is you can't just stamp something that works well offline, online. You have to define this balance between what users want at that moment and what might be good for them.
From our perspective, users don't want to immediately start learning cognitive therapy skills—our younger audience free adult sex chat in wiarton, ontario, they want to feel less alone. That's their primary need and we need to meet that in a way that also exposes them to the skills that we think will be helpful.
I'll be the first to dubois adult chat that we're not doing a perfect job. But I think wandering around that path has been the most educational for me as a deer.